Dear Chris, Brian W & Brian:
A quick note to say thank you for a fantastic time at the competition class this weekend. I had an unbelievably awesome experience, and have been talking it up to all my friends here. The Dizzy Pig Company is clearly committed to your customers, and it showed this weekend. I cannot think of one thing you could do to improve the experience.
In my business, we often struggle to get into the heads of consumers, and are very driven by customer feedback. If it's ok, I wanted to give you some specifics on my experience and what I liked so much about it.
Approachability - I admit it, I was intimidated walking in. I'm a pretty good neighborhood/back yard cook...my family owns a restaurant and I have grown up cooking in kitchens - plus I’ve been an egg owner for many years. Yet I was psyched out going into the session with real teams both teaching and participating. My fears were completely unfounded and proven false. All three instructors were unbelievably approachable throughout the entire weekend, and i could not have been more comfortable.
Transparency - you created a very comfortable environment to ask questions, and your answers felt very genuine and clear. Remarkably, specifics were detailed enough that the real teams were happy, but not detailed enough that you lost me and Matt.
New Learning - at every step of the way I picked up an idea or technique I would have never thought of. From fire building to box prep - there was useful information along every step of the way and the session never felt lulled.
Thank you again to you and your family for welcoming us into your home. You all have a friend in Pennsylvania, and a customer for life. If you were ever in the Hershey area (or Gettysburg, or New Holland) I’m here to help, or at the very least have you over for a beer.
Good luck to Dizzy Pig!
The Hershey Company
Senior Manager, Global Marketing Training & Capability