Shipping & Returns FAQs

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Most frequently asked questions and answers for

Shipping & Returns

Hopefully, one day Dizzy Pig will be everywhere people live, but for now we have several hundred dealers in the United States. There is a half decent chance one is near you. Check out our dealer locator, put in your zip code and see what comes up. No dealer near you?

Let us know where you would like us in your area by using our Refer A Dealer link.

We offer discounted rates for USPS, as follows:

  • For orders up to $14.99 – shipping is $4.99
  • For orders $15 – $49.99  – shipping is $6.75
  • For orders $50 – $74.99 – shipping is $7.75
  • Orders $75+ ships FREE

This offer is only valid for orders shipped in the US (including Alaska and Hawaii)

If your order does not qualify for free shipping, or if you choose another shipping method (such as UPS), shipping rates will vary depending on your order size and delivery destination.

We will calculate shipping charges for both USPS and UPS methods, and you will have the flexibility of choosing the shipping method that’s best for your needs. We do everything we can to keep shipping costs down, and you are only charged the actual amount that we pay.

To avoid re-delivery expenses, you are responsible for providing an accurate and complete shipping address. Please verify the addresses on your order before completing check out, and pay close attention to the fact that there is a “shipping address” AND a “billing address”. Your billing address should be where your credit card bill goes, and your shipping address is where we will send your package.

Unfortunately, we cannot accept returns or exchanges on food products. If we make an error in fulfilling your order, or the product is damaged, we will gladly replace items. Otherwise, food products cannot be exchanged or returned.

For non-food returns please contact us within 30 days of purchase.

At the Dizzy Pig BBQ Company, most orders are packed and shipped within 24 hours of when they are placed. Orders MAY ship the same business day if they are received weekdays before 9 a.m. EST. Shipments generally arrive in 1-6 days from the time they are shipped from Manassas, VA.

Our primary shipping services are United States Post Office (USPS) and United Parcel Service (UPS) Ground Service.

  • USPS: 2-5 business days
    Smaller packages that weigh less than 1 lb are shipped using USPS First Class and larger packages via USPS Priority Mail. Most packages will arrive within 3 business days, but it’s possible that First Class packages might take a little bit longer.
  • UPS Ground: 1-2 days for East Coast, 3-6 days for West
    If your package weighs more than 2 lbs., then UPS Ground is usually the least expensive method of shipment. Products shipped via UPS are insured up to $100. However, UPS does not ship to P.O. Boxes or APO/FPO addresses. For these orders, please select USPS Priority Mail as your shipping option.

We know you are eager to receive your Dizzy Pig orders. When your package ships, we will send you an e-mail notification, along with the tracking number and a direct link to your shipment.

For orders outside the United States, you (the purchaser) assume ALL responsibility for your order once it is packed and shipped. Please report all damaged or missing packages directly to USPS or UPS, and refer to the tracking number we emailed you when your order was shipped. We cannot process refunds on seized, damaged, opened, or non-returned items, so you should check with your local Customs office to be certain that you can receive the products you ordered.

If your order is returned to us for any reason, and in sellable condition, we will refund the cost of your order MINUS all shipping charges. Please check your shipping address carefully before completing your order. Contact us if you have any question.

We do not accept PayPal on orders shipped outside the USA, unless you are a confirmed member and the shipping address matches your Paypal account address.

  • Customs, Duties, and Taxes. When ordering from, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped outside of the United States may be subject to import taxes, customs duties and fees imposed by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are imposed when a shipment reaches your country. Any fees for customs clearance must be paid by the recipient. Dizzy Pig LLC has no control over these charges and cannot predict what they may be. Customs policies vary widely, so contact your local customs office for further information. Delays in customs are not uncommon, and we have no control over this. Dizzy Pig will not be held responsible for any additional fee the local carrier in your country may charge for delivery.
  • Value Declaration. Dizzy Pig must declare the exact value of the products on an invoice as well as Customs documents. We will not falsify these documents or omit any information for obvious legal reasons.

At Dizzy Pig, flavor is what we do best. Period.

The Dizzy Pig Way

Natural, gluten-free, handmade, in USA, made fresh daily, low sodium

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